Refund Application

Check that the purchase qualifies

Under our Refund Policy, a purchase can be refunded when both of these are true:

• you ask within 7 days of the payment; and
• you have used less than 50% of the credits that payment added.

Credits already spent on completed generations, and free or bonus credits, are not refundable. If a generation failed with an error, its credits have already been returned to your balance — no request needed.

What to include

• the email address on your account — and send the request from that address;
• what you bought: the credit pack or plan name;
• the payment date and amount;
• the Stripe receipt or order number from your confirmation email, if you have it;
• why you are asking.

Send it

The button below opens an email to support@minimax3.com with those points already laid out. We reply within 2–3 business days. Approved refunds go back to the original payment method within 5–7 business days.